In the book I mention LICM (LinkedIn Contacts Management Application) as a tool to complement LinkedIn. This tool was developed at least a years ago by Arnnei Speiser (Auckland, New Zealand), but right around the time I joined the MLPF Yahoo! Group there were a couple of things that happened, and I wasn’t sure if LICM would be supported or updated (which was a problem, considering LinkedIn had made some changes that affected the useability of LICM).
Additionally, LICM is a PC application that you have to download, and there were a number of patches — as an IT manager I loathed PC applications that had continually patches to load. I *think* you have to have Microsoft Access installed (not positive on that one). And finally, I was developing JibberJobber.com and didn’t want to be accused of stealing any ideas or design from Arnnei, so I kind of stayed away from it. But there was enough buzz that I thought it only fair to mention it in the book.
Well, since LinkedIn made their changes, Arnnei has finally had some time to revamp LICM. Just last week he announced that he has updated and upgraded the system, and a number of fans tried it out. While there are a few minor issues being reported, it seems to be functional, and Arnnei is actively working on reported issues (he just posted the first patch yesterday).
I’m not sure when LinkedIn is going to do CRM, I think they are either going to attempt it or partner with Salesforce.com (or hopefully JibberJobber.com!!), but one thing is clear: using LinkedIn for relationship management is like using a butter knife as a screw driver.