Comments on: LinkedIn Security on Login

By: Gary

Gary — Thu, 23 Sep 2010 05:23:32 +0000

No it’s not only you…. I have to reset the image on occasions half a dozen times before I can visibly see what the words / phrase is…. Like you I am all for security…. but this is simply ruining the Linkedin experience… since I wrote my last messgae I got a replt email from the Linkedin customer support amost a week later refering me to a section in the Login Q&A about the new security precautions…….I simply replied saying.”you didnt bother reading my query did you” and left it at that….. 0/10 for service

By: Randall

Randall — Tue, 21 Sep 2010 23:08:50 +0000

I don’t have a problem on the strategy, it’s just the execution that I get PO’d about everytime I login. Ok I’m in my late 40′s and need reading glasses but I need to refresh about 5 times before even seeing something I remotely can type in.

maybe I’m an old fart with bad site, and little patience but the captcha has been the single thing that has turned one user from an evangelist to a wimpy whiner. I hate linkedin now…

By: Gary

Gary — Fri, 17 Sep 2010 13:56:50 +0000

I agree with the comments here. I have been a linkedin user for many many years and have never had problems loggin in until the last few months… Sometimes I have been a little forgetful about password as I have so many but never been an issue to reset them..

I have now been unable to access Linkiedin for over a week and I know I have mails and people trying to contact me using liunkedin – I tried resetting my password using the link on the login page and indeed went through the whole procedure, when entering the password It said it was incorrect………. several hours later and 4 password reset attempts later, I am still waiting for a response from the Linkedin team after I sent them a request for help.

I have heard stories and read blogs on the web about the password server being slow to update, as i have now attempted the password reset procedure 4 times, I havent got a cluse which password I should use………. Is it possible they have locked my account? Has anyone had a response from their support team and how lonf did it take from sending the message to them??

By: J. Kanas

J. Kanas — Wed, 15 Sep 2010 15:17:11 +0000

I have had a couple of exchanges with LinkedIn customer support over ongoing CAPTCHA issues. When this nonsense was first initiated by LinkedIn, the CAPTCHA screen would frequently appear without any letters. When it did appear, there was about a 1 in 5 chance that I’d get the letters and punctuation marks right, and be able to log in.

Today, I’ve been trying for about 20 minutes and about 30 attempts to get CAPTCHA to accept what I type in. I sent another message to LinkedIn customer service this morning. I’m guessing that my account has been locked due to too many attempts.

I’ve been using the site for many years, but I need to be confident that I will be able to access the application when I need it. As of now, LinkedIn is totally inaccessible.

What other alternatives are out there that provide a similar service? I’m guessing that I’m not the only individual with this problem, and that competitive sites will be getting a surge of new customers due to the difficulties associated with CAPTCHA.

By: mwgrover

mwgrover — Sat, 28 Aug 2010 12:40:33 +0000

I was annoyed by it at first, but it’s not so bad when you realize it helps in battling the evil spambots. They definitely need to put it all on one screen to improve usability though.

By: JP

JP — Thu, 26 Aug 2010 23:27:11 +0000

Yes! This log in process is brutal and, half the time, unreadable. One more example of how LinkedIn is stodgy to the point of asking yourself, ‘What signal am I sending being part of this cattle call?’

By: matt

matt — Wed, 25 Aug 2010 17:14:38 +0000

The Captcha does not show up at all on a Palm Treo. I rarely use LinkedIn on anything else, so I am cut off from the service entirely.

I log in blind while walking or under the table in a meeting most of the time, feeling the keys on my keyboard to enter my username and password. Even if they fixed the fact my Treo cannot display the captcha or entry field, this still makes it impossible to log in without staring at my phone.

I find the Captcha after login frustrating on a computer, almost unbearable on a mobile device where it does work. The unbearable to use point is currently moot since on any phone without Java this Captcha cannot be used.

Additionally, this is not ADA compliant since the Captcha renders LinkedIn inaccessible to the vision impaired and is downright mean for those of us who struggle with dyslexia.

By: Geert Bonte

Geert Bonte — Fri, 20 Aug 2010 20:56:23 +0000

This is funny:
http://blogs.discovermagazine.com/badastronomy/2010/08/20/linkedout/

By: Steve Duncan

Steve Duncan — Tue, 17 Aug 2010 12:59:30 +0000

No stranger than being able to use the iPhone app without the “security verification”. Then again, the app doesn’t let you do very much.

Jason, have you ever contacted LI about it?

By: Mike West

Mike West — Tue, 17 Aug 2010 10:35:37 +0000

OK we have to sign in and it is annoying. Now the security sign in numbers and letters are getting harder and harder to read………If someone sends me a message via Linkeidn and I respond then there is no security log in…strange?